Training purpose selection is required.
Training plan selection is required.
Link to Course Abstract
ITIL Foundation is the first step into the world of IT service management and the basis for all following ITIL trainings. You'll obtain an overview of the ITIL 4 service value system, dimensions of service management, the guiding principles and the different practices in ITIL 4. The contents are illustrated in an interactive and practice-orientated way which ensures that you'll learn the necessary terminology. This allows you to implement ITIL in your daily work and you'll receive an optimal preparation for the ITIL 4 Foundation exam. In addition, the 3 days training will give an insight on how to use BMC Helix ITSM for typical ITIL practices like Incident Management, Problem Management, Service Request Management, Change Control, IT Asset Management and Service Configuration Management.
In 3 days you'll learn the basics of IT service management according to ITIL 4 on the Foundation level. This includes the ITIL 4 service value system, dimensions of service management, the guiding principles and the different practices in ITIL 4. During the training you'll learn the necessary terminology and prepare yourself for the ITIL Foundation exam in an optimal manner. The ITIL Foundation exam measures the theoretical expertise you have acquired in order to be able to continue successfully on your path towards the further levels of ITIL training. In addition, a practical insight on how to use BMC Helix ITSM is included in day 3.
The ITIL Foundation training is officially accredited and fulfils the requirements of the Official Accreditor for ITIL 4 (AXELOS). This means that all crucial ITIL 4 contents are guaranteed to be communicated.
IMPORTANT: Included in this course is the ITIL® 4: Foundation Examination. Taking the exam and pursuing certification is optional, however all students enrolled in the ITIL® 4: Foundation with BMC Helix course are eligible to take the exam. When the course is delivered as in person Instructor-led Training, the exam will be administered at the end of class. If the class is delivered online, the instructor will provide students with logistical information on how to take the exam.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.