Training purpose selection is required.
Training plan selection is required.
Link to Course Abstract
Course Objectives: In this course, you will be able to:
- Describe Service Level Management (SLM) benefits
- Describe the Process flows for BMC Atrium Service Level Management
- Describe the Service Level Agreement lifecycle
- Identify the roles associated with SLM
- Distinguish among Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
- Describe the process of planning, defining, and negotiating terms of SLA requirements
- Use the service target templates
- Create agreements using the Service Level Management Console
- Explain the process of creating contracts and associating them with new or existing agreements
- Define compliance targets to track agreement performance
- Monitor SLAs and service targets using the Service Level Management Dashboard
- Explain the process for creating and viewing general reports and using advanced qualifications
Course Duration: 5 Hours
Accessing Each Module: You can access the course modules by clicking the module links in the curriculum section. If you exit before completing the module, the location is bookmarked automatically. The next time you open the module, you can start from the bookmarked location.
Resources: Click here to view the "BMC Service Level Management Learning Path".
Pop-up Blockers: Pop-up blockers should be disabled while viewing the course.
System Requirements:
- Adobe Flash Player 10 or later: This online course requires Adobe Flash Player 10 or later to deliver training to your desktop.
Get Adobe Flash Player - Compatible security settings: When viewing this online course, you may see an error message relating to Adobe Flash Player security. Click the Settings button in the message box and select the proper security settings.
- 1.8GHz or faster x86-compatible processor, or Intel Atom 1.6GHz or faster processor for Netbooks
- Windows XP (32 bit), Windows Server 2003 (32 bit), Windows Vista (32 bit), Windows 7 (32 bit and 64 bit):
Microsoft Internet Explorer 7.0 and later
Mozilla Firefox 4.0 and later
Google Chrome 18.0 and later
Opera 11 and later
Safari 5.0 and later - Windows Server 2008 (32-bit):
Microsoft Internet Explorer 8.0 only - A high-speed Internet connection
- Functional sound card, drivers, and speakers or headphones for course audio and narration
- Recommended screen resolution: 1024 x 768 (Note: You can view the course in a higher screen resolution.)
- Browser's zoom level: 100% (Note: A zoom level less or more than 100% may result in unwanted output.)
Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration.