Training purpose selection is required.
Training plan selection is required.
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter.
BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology - in real time and into the future.
This course provides the application administrators with the concepts and hands-on experience to incorporate best practices when administering different BMC Helix ITSM applications. Using group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer the applications for BMC Helix ITSM to support the corresponding business processes.
This course is focused on learning how to administer applications with the configurations for Incident Management, Problem Management, Change Management, Release Management, Asset Management, and Task Management. Students will learn how to create tickets, define templates, configure rules, configure approvals, customize process flows, create service targets, and manage notifications.
Note: This course does NOT include instruction on configuring or using Smart IT.
Link to Course Abstract