Training purpose selection is required.
Training plan selection is required.
An LLM-based AI Agent is designed to process natural language inputs and provide intelligent, context-aware responses. The AI Agent analyzes the query's intent, determines what actions it needs to take to respond, and provides a tailored response or takes appropriate action. Autonomous AI Agents work and act with minimal human intervention. Multiple AI Agents are powered by BMC HelixGPT in the AI Service Management and AI Operations Management space. One such agent is Ops Swarmer. The integration of HelixGPT-powered Ops Swarmer agent with Microsoft Teams enables service desk agents manage and achieve major incident resolutions faster by bringing together the right response team, guided insights through AI, and reduced administrative overhead, all within Microsoft Teams. BMC HelixGPT powers the Ops Swarmer agent and can be accessed on all devices, such as desktops, tablets, and mobile devices.
This course combines descriptions of various features and capabilities, the architecture workflow, the configuration process steps in details and some common troubleshooting use cases to guide students through the setup of Ops Swarmer agent in Microsoft Teams, BMC Helix ITSM and BMC HelixGPT Agent Studio.
Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration or if a subscription is used to register, access expires on the expiration date of the subscription.
Link to Course Abstract