Training purpose selection is required.
Training plan selection is required.
Businesses are increasingly dependent on customer-facing applications to be competitive. This course provides students with an in-depth understanding of the end-user-facing IT services and technical service catalog. With BMC Service Request Management (SRM), you will gain knowledge of the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution. With BMC Helix Digital Workplace, you will learn how to raise a service request for themselves and a request on behalf of someone else, view notifications, and approve/reject a request.
In this course, participants will analyze, determine, and perform the necessary steps to administer, configure, and integrate BMC Service Request Management and BMC Helix Digital Workplace to support the corresponding business processes.
Important Note: Virtual lab exercises and instructor appointments are included in this course. These elements are time based. Refer to the Course Abstract or your Registration Confirmation email for complete details. Access to the course content/recordings expires one year (12 months) from the date of registration or if a subscription is used to register, access expires on the expiration date of the subscription.
Link to Course Abstract