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The BMC Helix ITSM - Change Management 20.x: Fundamentals Using (WBT) course introduces you to Change Management concepts, features and functionality. Students learn how to perform various tasks from the perspectives of a Release Coordinator, Change Coordinator, Change Manager and Specialist.

NOTE: The content of this course is focused on using Change Management with mid-tier consoles. To learn how use Change Management using the Smart IT console, BMC recommends that you take the BMC Helix ITSM – Smart IT 19.x: Fundamentals Using (WBT) course.

Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration or if a subscription is used to register, access expires on the expiration date of the subscription.

Link to Course Abstract