Training purpose selection is required.
Training plan selection is required.
BMC Helix ITSM - Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile experience to enable a more knowledgeable and collaborative workforce organized around IT roles.
This course gives Smart IT Problem Management users an overview of the Smart IT main features and detailed Problem Management features before they begin to use them in real time. At the end of the course, the learners will be equipped with the knowledge to easily work with problem management processes, the main features of Smart IT. They learn how to create, review, and close a problem investigation and a known error.
Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration or if a subscription is used to register, access expires on the expiration date of the subscription.
Link to Course Abstract