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Course Abstract

Required prerequisites: BMC Remedy IT Service Management 7.6.04: Administering - Part 2

The BMC Remedy IT Service Management 8.0: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 7.6.04 education and experience. This self-paced course introduces participants to the new features in ITSM 8.0, using examples and quizzes to ensure experienced 7.6.04 users gain the knowledge necessary for 8.0 proficiency. All participants are encouraged to take the optional examination included with this course. Those who hold the title of BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 can upgrade to 8.0 accreditation, upon passing the BMC Remedy IT Service Management 8.0: What’s New for Administrators examination. Those who do not hold a BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 title are not awarded the 8.0 title for passing the examination included with this course.

Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration.