Training purpose selection is required.
Training plan selection is required.
BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. It uses Incident Management and Problem Management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services.
This course provides you with a detailed understanding of the Problem Management process. You will learn about the procedures, terminology, roles and responsibilities involved, and the chief functionality of the Problem Management process.
Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration or if a subscription is used to register, access expires on the expiration date of the subscription.
Link to Course Abstract