Training purpose selection is required.
Training plan selection is required.
BMC Helix Remedyforce is a cloud-enabled IT Service Management solution that delivers Service Desk, Self-Service, and Inventory Management capabilities. This self-paced course introduces BMC Helix Remedyforce staff users to the features of Incident Management and Problem Management.
This course explains the concepts and procedures of Incident Management and Problem Management. These concepts and procedures will help staff users to create, manage, and work with incidents, tasks, broadcasts, and problem records in BMC Helix Remedyforce.
Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration or if a subscription is used to register, access expires on the expiration date of the subscription.
Link to Course Abstract