Training purpose selection is required.
Training plan selection is required.
BMC Helix ITSM: Smart IT provides the next-generation user experience for BMC Helix ITSM. Basic BMC Helix ITSM processes, such as creating tickets, viewing related items such as tickets, assets, or knowledge articles, and updating profile information, are now easier and quicker. The Smart IT user interface reduces the steps involved in performing these tasks. It provides an intuitive, social, and mobile service desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles, not modules.
This course will guide the students through the basic concepts, features, and functionalities of Smart IT. They will develop skills in administering Smart IT using various configuration parameters.
Important Note: Self-Paced Training (SPT) courses are comprised of a course instructor video that includes a demonstration of recorded lab exercises. To request eBooks and labs for the SPT course, follow the instructions contained in the Introduction Module contained in the SPT course. Please note that each Enterprise Education Subscription Customer has access to a limited number of eBooks and labs for Self-Paced Training. Refer to BMC Education Services' Policies, Terms and Conditions. Access to the course recording expires on the expiration date of the subscription.
Link to Course Abstract