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BMC Remedy Action Request (AR) System provides the foundation for BMC Helix ITSM. It enables you to automate business processes without learning a programming language or using complex development tools. In this course, you learn how to administer Remedy AR System 20.x. You will understand the tasks of an AR System administrator, from managing user access to maintaining an application.

After a review of the knowledge and skills learned in the BMC Helix ITSM/Remedy AR System 20.x: Fundamentals Administering - Part 1 (WBT) course, you will dive into deeper concepts and technical aspects of Remedy AR System. This course provides students with the information and hands-on lab exercises for administering Remedy AR System.

Important Note: The BMC Certified Associate: AR System 20.x for Administrators Online Exam is included with the BMC AR System 20.x: Fundamentals Administering - Part 2 course. Taking the exam and pursuing certification is optional.

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