Training purpose selection is required.
Training plan selection is required.
BMC HelixGPT is a Generative Artificial Intelligence (AI) capability within BMC Helix Service Management and BMC Helix IT Operations Management. It helps in quicker problem resolution, better collaboration, and increased productivity. Use BMC HelixGPT to analyze data quickly, generate content, optimize processes, and interact through conversational Q&A for incident and problem management. The AI-powered ServiceOps provides real-time recommendations based on historical and current data to support better decision-making.
AI agents in BMC HelixGPT are designed to operate with minimal human input. Powered by large language and action models, these agents can understand natural language, take appropriate actions, and learn from every interaction to deliver even better results over time. The AI agents in BMC HelixGPT work with BMC Helix Service Management and BMC Helix AIOps to provide multiple service management and operations management capabilities.
This self-paced, hands-on course guides learners about the fundamental concepts of Agentic AI and the customization use cases. We focus on the Employee Navigator and Service Collaborator, citing these as examples to explain the basic concepts and use cases for all AI agents. Learners are presented with real-world tasks and the information and tools necessary to complete each task, which will develop basic BMC HelixGPT skills. Materials are provided that can be referenced during and after the class.
Disclaimer: This course includes media and digital content with AI-generated translations, audio, and synthetic voices. These elements are used solely for informational, promotional and instructional purposes to enhance learning engagement and do not represent real individuals. All AI-generated content complies with applicable legal requirements, usage policies, and ethical standards established for BMC Helix.
Important Note: Virtual lab exercises and instructor appointments are included in this course. These elements are time based. Refer to the Course Abstract or your Registration Confirmation email for complete details. Access to the course content/recordings expires one year (12 months) from the date of registration or if a subscription is used to register, access expires on the expiration date of the subscription.
Link to Course Abstract