Training purpose selection is required.
Training plan selection is required.
Link to Course Abstract
This 3 day instructor-led training class is designed specifically for those responsible for installing, configuring, and managing their Track-It! products. Attendees will learn how to apply help desk best practices to configure and manage their BMC Track-It! products through workshop exercises.
IMPORTANT: Included in this course is the examination for BMC Accredited Administrator: BMC Track-It! 11.x. Taking the exam and pursuing accreditation is optional, however all students enrolled in the BMC Track-It! 11.1: Administering course are automatically enrolled in the exam. You will have two attempts to pass the BMC Accredited Administrator exam. No retakes will be offered. Those who pass will receive the title of BMC Accredited Administrator: BMC Track-It! 11.x.