Training purpose selection is required.
Training plan selection is required.
Link to Course Abstract
BMC Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides Service Desk Analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own. This course covers product versions: BMC Remedy Knowledge Management 8.0
and 8.1.
This course guides students through the administration of BMC Remedy Knowledge Management. Students will gain complete understanding of configuration options, foundation data, application permission model, and troubleshooting techniques.
Important Note: Virtual lab exercises and instructor appointments are included in this course. These elements are time based. Refer to the Course Abstract or your Registration Confirmation email for complete details. Access to the course content/recordings expires one year (12 months) from the date of registration.