Training purpose selection is required.
Training plan selection is required.
BMC Helix ITSM: Smart IT provides the next-generation user experience for BMC Helix ITSM. Basic BMC Helix ITSM processes, such as creating tickets, viewing related items such as tickets, assets, or knowledge articles, and updating profile information, are now easier and quicker. The Smart IT user interface reduces the steps involved in performing these tasks. It provides an intuitive, social, and mobile service desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles, not modules.
The BMC Certified Associate: Helix ITSM - Smart IT 21.x for Administrators Online Exam will validate the technical competencies needed to successfully manage tickets, configure various parameters, customize Smart IT screens, and perform general troubleshooting.
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