Training purpose selection is required.
Training plan selection is required.
Link to Course Abstract
This 3-day instructor-led workshop provides the knowledge and critical skills necessary to administer BMC Helix Remedyforce, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.
IMPORTANT: Included in this course is the examination for BMC Certified Associate: Helix Remedyforce Online Exam. Taking the exam and pursuing accreditation is optional, however all students enrolled in the BMC Helix Remedyforce: Fundamentals Administering - Part 2 (ASP) course is automatically enrolled in the exam. You will have one attempt to pass the exam. No retakes will be offered. Those who pass will receive the title of BMC Certified Associate: Helix Remedyforce.
Access to the course content/recordings expires one year (12 months) from the date of registration.