Training purpose selection is required.
Training plan selection is required.
BMC Helix Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. This course introduces the users to the key features, setting end-user functions, customizing the UI, enabling self-service, configuring product functionalities, and approvals for the basic license of the application. For users who have upgraded from the 20.x version, this course brings in an improved deployment architecture with BMC Helix Innovation Suite and the mobile application for Android and Apple iOS. The administrators can now configure any supported device for self-service, enter trouble tickets, enhanced ticket fulfillment for user display, and contact IT. It also provides an intuitive experience with Catalog, business approvals, notifications, knowledge articles, and the search function through its integration with BMC Helix ITSM: Smart IT. This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Helix Digital Workplace for basic license users.
Link to Course Abstract