Training purpose selection is required.
Training plan selection is required.
BMC Helix ITSM -Knowledge Management 19.02 provides advanced knowledge management for extending the effectiveness and value of BMC Helix ITSM applications, primarily BMC Incident Management and BMC Problem Management.
The BMC Helix ITSM -Knowledge Management 19.x: Fundamentals Using course is fundamental for proper knowledge management. In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using BMC Helix ITSM -Knowledge Management.
Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration or if a subscription is used to register, access expires on the expiration date of the subscription.
Link to Course Abstract