Training purpose selection is required.
Training plan selection is required.
Link to Course Abstract
KCS® (Knowledge-Centered Service) is a best practice methodology that provides a detailed description of how support and service organizations can work more effectively with knowledge to improve the service delivery, become more productive, decrease costs and increase service levels to customers.
The Knowledge-Centered Service (KCS) v6: Fundamentals Certification Exam is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users. It is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.
KCS® is a service mark of the Consortium for Service Innovation™.
Important Note: Access to the exam expires twelve weeks (12) from the date of registration.